How OSV handles contact and project information.
This policy explains what information OSV may collect when you contact the studio, request a scope or work with OSV on digital services.
Data collected through email and contact
When you email OSV, the studio may collect your name, email address, company or project name, message content and any information you choose to include.
OSV uses this information to reply, assess project fit, prepare scopes, provide support and maintain service records.
Project information
For active projects, OSV may collect details about your goals, website, brand assets, content, workflow, access requirements, delivery preferences and operational context.
This information is used to deliver the agreed digital services and to keep an accurate record of scope, approvals and handover.
Billing contact details
OSV may collect billing names, billing email addresses, invoice references, payment status notes and related business contact details. This information is used for invoicing, payment support, accounting records and billing communication.
Payment data handled by third-party processors
OSV does not process card details directly on this website. If a secure payment link is used, payment information is handled by the relevant third-party payment processor according to that processor's own terms and privacy policy.
Analytics
OSV may use Google Analytics and the Google tag to verify site ownership and understand basic website usage. Analytics information is handled by Google according to Google's own terms and privacy policies.
Visitors can manage analytics and advertising preferences through their browser settings and Google account controls where available.
Data retention
OSV keeps contact, project and billing records only as long as reasonably needed for service delivery, support, legal, accounting and business record purposes. Retention periods may vary depending on the nature of the project and applicable requirements.
User rights
Depending on your location, you may have rights to request access, correction, deletion, restriction or a copy of personal information held by OSV. You may also ask questions about how your information is used.
Privacy contact
For privacy questions or requests, contact legal@osvault.uk. OSV may need to verify your request before taking action.